If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other customers as treatments are charged at full value. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other customers are not inconvenienced.
Cancellation & No Show
Customers who book appointments and cannot join us for their scheduled appointment are granted full credit at the spa provided that at least a 1-hour notice is given. We do not provide refunds for cancelled/no show appointments. Last minute changes to appointments will be honored only if the service time is available and other customers are not inconvenienced.
Please note 1000/- will be charged if the book appointment is cancelled with 1 hour (60 minutes) of booking.
Therapist Arrived at Your Location (Home or Hotel) and You Cancel
If therapist reached your location (home or hotel) and due to any reason if you cancel the appointment or unable to take the massage, you will be charge 1000/-